Return and Warranty Policy

Here at Hookies, we offer a 14 day returns policy if you are not happy with the product. It is to be sent back unused and in its original packaging with all original items in the packaging. The scooter is to be sent back at the customers expense. 

We offer 1 years warranty on all of our products. Our warranty does not cover;

• Water damage
• Crash damage
• Tyre wear
• General abuse

Due to the nature of the products we sell and the environment they operated in, breakages can often occur therefore general wear and tear, water damage or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults. If the product or parts are not covered by the warranty or your statutory rights a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claim decisions are final. All products are obliged to be repaired after the 14 day return period unless it is beyond repair.